Managing Difficult Customer Situations Training – MDCS

Dealing with difficult customer situations can be extremely challenging. This course will give you an insight into the mechanics of difficult behaviours and how you can develop and implement simple yet effective strategies to better manage these situations. Give your staff the skills to turn a bad situation into a positive experience. Increase customer satisfaction and decrease your staff stress levels.

This is a one-day course with lots of examples and role-playing to assist your staff in feeling comfortable with all sorts of difficult situations.

This course is not a certification course and therefore does not have an exam associated with it. Course completion certificates will be supplied on request.

PLEASE NOTE:
This course is real-time instructor- led but held VIRTUALLY so all you need is a computer or laptop with internet capabilities. A headphone/speaker is also recommended if you have them available.