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July 2025
  • Ontime icon On Schedule

HDI® Desktop Advanced Support Technician (DAST) Instructor-led trainingVIRTUAL CLASSROOM

Welcome to the HDI Desktop Advanced Support Technician (HDI-DAST) certification course. In this 2-day course, participants will learn the skills necessary to deliver quality services in today’s complex and evolving support environment. The HDI® Desktop Advanced Support Technician (DAST) certification course, participants will learn the skills necessary to deliver quality services in today’s complex and […]
23 - 24 Jul
9:00 am - 5:00 pm
Virtual Classroom
  • ACGC
AUD1,550.00
  • Ontime icon On Schedule

ITIL® 4 Foundation Instructor-led trainingVIRTUAL CLASSROOM

This two-day course prepares you for the examination leading to the new Foundation Certificate In IT Service Management, a global certification, recognised in any country. Pre-requisites – The ITIL® 4 Foundation course has no pre-requisite requirements. For more information on the ITIL® 4 Foundation Course Cancellation and Transfer Policy PLEASE NOTE: This course is real time […]
29 - 30 Jul
9:00 am - 5:00 pm
Virtual Classroom
  • ACGC
AUD1,189.02
August 2025
  • Ontime icon On Schedule

Managing Difficult Customer Situations (MDCS) Instructor-led trainingVIRTUAL CLASSROOM

Dealing with difficult customer situations can be extremely challenging. This HDAA Training day will give you an insight into the mechanics of difficult behaviours and how you can develop and implement simple yet effective strategies to better manage these situations. This is a non-certification course and as such does not have an exam. Cancellation and […]
04 Aug
9:00 am - 5:00 pm
Virtual Classroom
  • ACGC
AUD1,000.00
  • Ontime icon On Schedule

HDI® Support Centre Analyst (SCA) Instructor-led trainingVIRTUAL CLASSROOM

Help desk professionals and support centre analysts provide front-line support and act as the primary contact for customers. It is important that these service desk professionals provide the highest quality customer care with every interaction. This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. […]
05 - 06 Aug
9:00 am - 5:00 pm
Virtual Classroom
  • ACGC
AUD1,350.00
  • Ontime icon On Schedule

HDI® Customer Service Representative (CSR) Instructor-led trainingVIRTUAL CLASSROOM

This course includes the HDI certification exam. This certification verifies that customer service professionals are knowledgeable in the skills and techniques required to provide exceptional customer service and support in both support center and call center environments. It ensures they understand how to assess customer needs while exceeding their expectations. Frontline customer service representatives interact […]
05 Aug
9:00 am - 5:00 pm
Virtual Classroom
  • ACGC
AUD1,050.00
  • Ontime icon On Schedule

HDI® Knowledge-Centered Service Principles (KCSP) Instructor-led trainingVIRTUAL CLASSROOM

This Knowledge Management best-practices course will provide support centre supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Service that creates and maintains knowledge as a by-product of the incident management process. What You Will Learn […]
12 - 14 Aug
9:00 am - 5:00 pm
Virtual Classroom
  • ACGC
AUD1,909.09
  • Ontime icon On Schedule

HDI® Knowledge-Centered Service Foundations (KCSF) Instructor-led trainingVIRTUAL CLASSROOM

Organizations that leverage knowledge and manage it effectively can reduce costly mistakes, accelerate the implementation of new ideas, and eliminate redundant work. A thriving knowledge management program, one that successfully captures, structures, and reuses information, is a vital component of top-performing companies and often provides them with a competitive advantage. In this course, you will […]
12 Aug
9:00 am - 5:00 pm
Virtual Classroom
  • ACGC
AUD1,050.00
  • Ontime icon On Schedule

HDI® Desktop Advanced Support Technician (DAST) Instructor-led trainingVIRTUAL CLASSROOM

Welcome to the HDI Desktop Advanced Support Technician (HDI-DAST) certification course. In this 2-day course, participants will learn the skills necessary to deliver quality services in today’s complex and evolving support environment. The HDI® Desktop Advanced Support Technician (DAST) certification course, participants will learn the skills necessary to deliver quality services in today’s complex and […]
18 - 19 Aug
9:00 am - 5:00 pm
Virtual Classroom
  • ACGC
AUD1,550.00
  • Ontime icon On Schedule

ITIL® 4 Foundation Instructor-led trainingVIRTUAL CLASSROOM

This two-day course prepares you for the examination leading to the new Foundation Certificate In IT Service Management, a global certification, recognised in any country. Pre-requisites – The ITIL® 4 Foundation course has no pre-requisite requirements. For more information on the ITIL® 4 Foundation Course Cancellation and Transfer Policy PLEASE NOTE: This course is real time […]
20 - 21 Aug
9:00 am - 5:00 pm
Virtual Classroom
  • ACGC
AUD1,189.02
  • Ontime icon On Schedule

HDI® Support Center Manager (SCM) Instructor-led trainingVIRTUAL CLASSROOM

Support Center Manager training explores how the support centre’s strategy drives everything the support centre does: service delivery, infrastructure implementation, operational processes, workforce management, and support centre marketing. This certification verifies that the support centre manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a […]
25 - 27 Aug
9:00 am - 5:00 pm
Virtual Classroom
  • ACGC
AUD2,100.00
September 2025
  • Ontime icon On Schedule

ITIL® 4 Foundation Instructor-led trainingVIRTUAL CLASSROOM

This two-day course prepares you for the examination leading to the new Foundation Certificate In IT Service Management, a global certification, recognised in any country. Pre-requisites – The ITIL® 4 Foundation course has no pre-requisite requirements. For more information on the ITIL® 4 Foundation Course Cancellation and Transfer Policy PLEASE NOTE: This course is real time […]
16 - 17 Sep
9:00 am - 5:00 pm
Virtual Classroom
  • ACGC
AUD1,189.02
October 2025
  • Ontime icon On Schedule

HDI® Support Centre Analyst (SCA) Instructor-led trainingVIRTUAL CLASSROOM

Help desk professionals and support centre analysts provide front-line support and act as the primary contact for customers. It is important that these service desk professionals provide the highest quality customer care with every interaction. This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. […]
16 - 17 Oct
9:00 am - 5:00 pm
Virtual Classroom
  • ACGC
AUD1,350.00
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