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Course Schedule
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21st
9:00 am - 5:00 pm
IT Major Incident Management Best Practice (MIM) Instructor-led trainingVIRTUAL CLASSROOM
Local Date: Jul 20 - 21 2025 |
Local Time: 7:30 pm - 3:30 am
Virtual Classroom
Events for July
22nd
No Events
Events for July
23rd
Start from: July 23, 2025 - 9:00 am
End at: July 24, 2025 - 5:00 pm
HDI® Desktop Advanced Support Technician (DAST) Instructor-led trainingVIRTUAL CLASSROOM
Local Date: Jul 22 - 23 2025 |
Local Time: 7:30 pm - 10:30 am
Virtual Classroom
Events for July
24th
Start from: July 23, 2025 - 9:00 am
End at: July 24, 2025 - 5:00 pm
HDI® Desktop Advanced Support Technician (DAST) Instructor-led trainingVIRTUAL CLASSROOM
Local Date: Jul 23 - 24 2025 |
Local Time: 10:30 am - 3:30 am
Virtual Classroom
Events for July
25th
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26th
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27th
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28th
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Events for July
29th
Start from: July 29, 2025 - 9:00 am
End at: July 30, 2025 - 5:00 pm
ITIL® 4 Foundation Instructor-led trainingVIRTUAL CLASSROOM
Local Date: Jul 28 - 29 2025 |
Local Time: 7:30 pm - 10:30 am
Virtual Classroom
Events for July
30th
Start from: July 29, 2025 - 9:00 am
End at: July 30, 2025 - 5:00 pm
ITIL® 4 Foundation Instructor-led trainingVIRTUAL CLASSROOM
Local Date: Jul 29 - 30 2025 |
Local Time: 10:30 am - 3:30 am
Virtual Classroom
Events for July
31st
No Events
July 2025
On Schedule
HDI® Desktop Advanced Support Technician (DAST) Instructor-led trainingVIRTUAL CLASSROOM
Welcome to the HDI Desktop Advanced Support Technician (HDI-DAST) certification course. In this 2-day course, participants will learn the skills necessary to deliver quality services in today’s complex and evolving support environment. The HDI® Desktop Advanced Support Technician (DAST) certification course, participants will learn the skills necessary to deliver quality services in today’s complex and […]
- On Schedule
ITIL® 4 Foundation Instructor-led trainingVIRTUAL CLASSROOM
This two-day course prepares you for the examination leading to the new Foundation Certificate In IT Service Management, a global certification, recognised in any country. Pre-requisites – The ITIL® 4 Foundation course has no pre-requisite requirements. For more information on the ITIL® 4 Foundation Course Cancellation and Transfer Policy PLEASE NOTE: This course is real time […]
August 2025
- On Schedule
Managing Difficult Customer Situations (MDCS) Instructor-led trainingVIRTUAL CLASSROOM
Dealing with difficult customer situations can be extremely challenging. This HDAA Training day will give you an insight into the mechanics of difficult behaviours and how you can develop and implement simple yet effective strategies to better manage these situations. This is a non-certification course and as such does not have an exam. Cancellation and […]
- On Schedule
HDI® Support Centre Analyst (SCA) Instructor-led trainingVIRTUAL CLASSROOM
Help desk professionals and support centre analysts provide front-line support and act as the primary contact for customers. It is important that these service desk professionals provide the highest quality customer care with every interaction. This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. […]
- On Schedule
HDI® Customer Service Representative (CSR) Instructor-led trainingVIRTUAL CLASSROOM
This course includes the HDI certification exam. This certification verifies that customer service professionals are knowledgeable in the skills and techniques required to provide exceptional customer service and support in both support center and call center environments. It ensures they understand how to assess customer needs while exceeding their expectations. Frontline customer service representatives interact […]
- On Schedule
HDI® Knowledge-Centered Service Principles (KCSP) Instructor-led trainingVIRTUAL CLASSROOM
This Knowledge Management best-practices course will provide support centre supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Service that creates and maintains knowledge as a by-product of the incident management process. What You Will Learn […]
- On Schedule
HDI® Knowledge-Centered Service Foundations (KCSF) Instructor-led trainingVIRTUAL CLASSROOM
Organizations that leverage knowledge and manage it effectively can reduce costly mistakes, accelerate the implementation of new ideas, and eliminate redundant work. A thriving knowledge management program, one that successfully captures, structures, and reuses information, is a vital component of top-performing companies and often provides them with a competitive advantage. In this course, you will […]
- On Schedule
HDI® Desktop Advanced Support Technician (DAST) Instructor-led trainingVIRTUAL CLASSROOM
Welcome to the HDI Desktop Advanced Support Technician (HDI-DAST) certification course. In this 2-day course, participants will learn the skills necessary to deliver quality services in today’s complex and evolving support environment. The HDI® Desktop Advanced Support Technician (DAST) certification course, participants will learn the skills necessary to deliver quality services in today’s complex and […]
- On Schedule
ITIL® 4 Foundation Instructor-led trainingVIRTUAL CLASSROOM
This two-day course prepares you for the examination leading to the new Foundation Certificate In IT Service Management, a global certification, recognised in any country. Pre-requisites – The ITIL® 4 Foundation course has no pre-requisite requirements. For more information on the ITIL® 4 Foundation Course Cancellation and Transfer Policy PLEASE NOTE: This course is real time […]
- On Schedule
HDI® Support Center Manager (SCM) Instructor-led trainingVIRTUAL CLASSROOM
Support Center Manager training explores how the support centre’s strategy drives everything the support centre does: service delivery, infrastructure implementation, operational processes, workforce management, and support centre marketing. This certification verifies that the support centre manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a […]
September 2025
- On Schedule
ITIL® 4 Foundation Instructor-led trainingVIRTUAL CLASSROOM
This two-day course prepares you for the examination leading to the new Foundation Certificate In IT Service Management, a global certification, recognised in any country. Pre-requisites – The ITIL® 4 Foundation course has no pre-requisite requirements. For more information on the ITIL® 4 Foundation Course Cancellation and Transfer Policy PLEASE NOTE: This course is real time […]
October 2025
- On Schedule
HDI® Support Centre Analyst (SCA) Instructor-led trainingVIRTUAL CLASSROOM
Help desk professionals and support centre analysts provide front-line support and act as the primary contact for customers. It is important that these service desk professionals provide the highest quality customer care with every interaction. This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. […]
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