Dealing with difficult customer situations can be extremely challenging. This HDAA Training day will give you an insight into the mechanics of difficult behaviours and how you can develop and implement simple yet effective strategies to better manage these situations.

This is a non-certification course and as such does not have an exam.

Cancellation and Transfer Policy

PLEASE NOTE:
This course is real time instructor- led but held VIRTUALLY so all you need is a computer or laptop with internet capabilities. A headphone/speaker is also recommended if you have them available.

Venue: VIRTUAL Instructor-Led Course
Starting: 9:00 AM
Email Enquiries: [email protected]