Cancellation & Transfer Policy

Public, Virtual and Onsite Course Cancellation & Transfer Policy

  • Full payment of course fees or a Purchase Order must be received no less than thirty (30) days prior to the scheduled course date you have nominated to hold. Any booking received less than thirty (30) days prior to the nominated course commencement date must be accompanied by a written Purchase Order or credit card payment authority to secure the booking.
     
  • Clients cancelling their public or virtual course registration with less than three weeks’ notice will not be entitled to a refund.
     
  • No shows on public and virtual courses will pay full course rates.
     
  • Cancellation of On-site Courses: Notice received within twenty one (21) to thirty (30) days of the scheduled course commencement date will incur a fee equal to 25% of the invoice. Notice received within seven (7) to twenty one (21) days will incur a fee equal to 50% of the invoice. Notice within 7 days will be charged the full invoice price.
     
  • Postponement of On-site Courses: Notice received within twenty one (21) to thirty (30) days of the scheduled course commencement date will incur a fee equal to 20% of the invoice. Notice received within seven (7) to twenty one (21) days will incur a fee equal to 30% of the invoice. Notice within 7 days will be treated as a cancellation. Only one postponement per invoice allowed.
     
  • Transfers between scheduled public and virtual courses will be accepted if requested no less than two weeks prior to the course start date. Any transfer of registration received less then four weeks of the course start date will incur a $440 transfer administration fee. Transfers are not available with less then 1 weeks notice of the course start date.
     
  • Attendee name changes will be accepted up to the day prior to the course start date.
     
  • In rare instances, a public course may be rescheduled or cancelled. HDAA will provide as much notice as possible. In this event, the client may receive a full refund, or take a credit toward another HDAA course. HDAA cannot be held responsible for penalties resulting from travel arrangements.
     
  • In the event that we do have to cancel a training course at the last minute, the HDAA administration team will contact you via phone to either reschedule you for an alternate course or provide you with a full refund of the course price paid.

 

ACGC reserves the right to postpone/cancel a training course or an event at any time, at which, paying participants will be entitled to one of the following:

  • To participate at a revised date specified by ACGC; or
  • A refund or
  • A credit to that amount for future ACGC training.

To receive reimbursement or credit, please contact ACGC at: [email protected] to make appropriate arrangements.

All above costs include GST.


 

HDI Online Exam, Course, Extension & Re-take Policy

HDI course certification exams are available on-line. For students attending public or on-site training, exam access is released on the next working day after the course has been completed.

  • Full payment of fees must be received before the course/exam will be released.
  • Once registered for an online course/exam, you have 12 weeks to access the course/exam.
  • A 28 day extension is available for online course/exams for a fee 
  • HDI Certification Exam retakes can be purchased for a fee
  • HDI Practice exams are available on certain courses for a fee