No Events
Course Schedule
Events for June
1st
Events for June
2nd
No Events
Events for June
3rd
No Events
Events for June
4th
No Events
Events for June
5th
No Events
Events for June
6th
No Events
Events for June
7th
No Events
Events for June
8th
No Events
Events for June
9th
No Events
Events for June
10th
No Events
Events for June
11th
No Events
Events for June
12th
No Events
Events for June
13th
No Events
Events for June
14th
No Events
Events for June
15th
Start from: June 15, 2026 - 9:00 am
End at: June 17, 2026 - 5:00 pm
HDI® Support Center Manager (SCM) Instructor-led trainingVIRTUAL CLASSROOM
Local Date: Jun 14 - 16 2026 |
Local Time: 7:30 pm - 10:30 am
Virtual Classroom
Events for June
16th
Start from: June 15, 2026 - 9:00 am
End at: June 17, 2026 - 5:00 pm
HDI® Support Center Manager (SCM) Instructor-led trainingVIRTUAL CLASSROOM
Local Date: Jun 15 - 16 2026 |
Local Time: 10:30 am - 10:30 am
Virtual Classroom
Events for June
17th
Start from: June 15, 2026 - 9:00 am
End at: June 17, 2026 - 5:00 pm
HDI® Support Center Manager (SCM) Instructor-led trainingVIRTUAL CLASSROOM
Local Date: Jun 16 - 17 2026 |
Local Time: 10:30 am - 3:30 am
Virtual Classroom
Events for June
18th
No Events
Events for June
19th
9:00 am - 5:00 pm
Managing Difficult Customer Situations (MDCS) Instructor-led trainingVIRTUAL CLASSROOM
Local Date: Jun 18 - 19 2026 |
Local Time: 7:30 pm - 3:30 am
Virtual Classroom
Events for June
20th
No Events
Events for June
21st
No Events
Events for June
22nd
No Events
Events for June
23rd
No Events
Events for June
24th
Start from: June 24, 2026 - 9:00 am
End at: June 25, 2026 - 5:00 pm
ITIL® Foundation Version 5 – Ultimate Instructor-Led Certification TrainingVIRTUAL CLASSROOM
Local Date: Jun 23 - 24 2026 |
Local Time: 7:30 pm - 10:30 am
Virtual Classroom
Start from: June 24, 2026 - 9:00 am
End at: June 25, 2026 - 5:00 pm
ITIL® 4 Foundation Instructor-led trainingVIRTUAL CLASSROOM
Local Date: Jun 23 - 24 2026 |
Local Time: 7:30 pm - 10:30 am
Virtual Classroom
Events for June
25th
Start from: June 24, 2026 - 9:00 am
End at: June 25, 2026 - 5:00 pm
ITIL® Foundation Version 5 – Ultimate Instructor-Led Certification TrainingVIRTUAL CLASSROOM
Local Date: Jun 24 - 25 2026 |
Local Time: 10:30 am - 3:30 am
Virtual Classroom
Start from: June 24, 2026 - 9:00 am
End at: June 25, 2026 - 5:00 pm
ITIL® 4 Foundation Instructor-led trainingVIRTUAL CLASSROOM
Local Date: Jun 24 - 25 2026 |
Local Time: 10:30 am - 3:30 am
Virtual Classroom
Events for June
26th
9:00 am - 5:00 pm
IT Major Incident Management Best Practice (MIM) Instructor-led trainingVIRTUAL CLASSROOM
Local Date: Jun 25 - 26 2026 |
Local Time: 7:30 pm - 3:30 am
Virtual Classroom
Events for June
27th
No Events
Events for June
28th
No Events
Events for June
29th
Start from: June 29, 2026 - 9:00 am
End at: June 30, 2026 - 5:00 pm
HDI® Support Centre Analyst (SCA) Instructor-led trainingVIRTUAL CLASSROOM
Local Date: Jun 28 - 29 2026 |
Local Time: 7:30 pm - 10:30 am
Virtual Classroom
9:00 am - 5:00 pm
HDI® Customer Service Representative (CSR) Instructor-led trainingVIRTUAL CLASSROOM
Local Date: Jun 28 - 29 2026 |
Local Time: 7:30 pm - 3:30 am
Virtual Classroom
Events for June
30th
Start from: June 29, 2026 - 9:00 am
End at: June 30, 2026 - 5:00 pm
HDI® Support Centre Analyst (SCA) Instructor-led trainingVIRTUAL CLASSROOM
Local Date: Jun 29 - 30 2026 |
Local Time: 10:30 am - 3:30 am
Virtual Classroom
Events for July
1st
Start from: July 1, 2026 - 9:00 am
End at: July 2, 2026 - 5:00 pm
HDI® Desktop Advanced Support Technician (DAST) Instructor-led trainingVIRTUAL CLASSROOM
Local Date: Jun 30 2026 - Jul 01 2026 |
Local Time: 7:30 pm - 10:30 am
Virtual Classroom
Events for July
2nd
Start from: July 1, 2026 - 9:00 am
End at: July 2, 2026 - 5:00 pm
HDI® Desktop Advanced Support Technician (DAST) Instructor-led trainingVIRTUAL CLASSROOM
Local Date: Jul 01 - 02 2026 |
Local Time: 10:30 am - 3:30 am
Virtual Classroom
June 2026
On Schedule
HDI® Support Center Manager (SCM) Instructor-led trainingVIRTUAL CLASSROOM
Support Center Manager training explores how the support centre’s strategy drives everything the support centre does: service delivery, infrastructure implementation, operational processes, workforce management, and support centre marketing. This certification verifies that the support centre manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a […]
- On Schedule
Managing Difficult Customer Situations (MDCS) Instructor-led trainingVIRTUAL CLASSROOM
Dealing with difficult customer situations can be extremely challenging. This HDAA Training day will give you an insight into the mechanics of difficult behaviours and how you can develop and implement simple yet effective strategies to better manage these situations. This is a non-certification course and as such does not have an exam. Cancellation […]
- On Schedule
ITIL® 4 Foundation Instructor-led trainingVIRTUAL CLASSROOM
This two-day course prepares you for the examination leading to the new Foundation Certificate In IT Service Management, a global certification, recognised in any country. Pre-requisites – The ITIL® 4 Foundation course has no pre-requisite requirements. For more information on the ITIL® 4 Foundation Course Cancellation and Transfer Policy PLEASE NOTE: This course is real time […]
- On Schedule
HDI® Support Centre Analyst (SCA) Instructor-led trainingVIRTUAL CLASSROOM
Help desk professionals and support centre analysts provide front-line support and act as the primary contact for customers. It is important that these service desk professionals provide the highest quality customer care with every interaction. This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. […]
- On Schedule
HDI® Customer Service Representative (CSR) Instructor-led trainingVIRTUAL CLASSROOM
This course includes the HDI certification exam. This certification verifies that customer service professionals are knowledgeable in the skills and techniques required to provide exceptional customer service and support in both support center and call center environments. It ensures they understand how to assess customer needs while exceeding their expectations. Frontline customer service representatives interact […]
July 2026
- On Schedule
HDI® Desktop Advanced Support Technician (DAST) Instructor-led trainingVIRTUAL CLASSROOM
Welcome to the HDI Desktop Advanced Support Technician (HDI-DAST) certification course. In this 2-day course, participants will learn the skills necessary to deliver quality services in today’s complex and evolving support environment. The HDI® Desktop Advanced Support Technician (DAST) certification course, participants will learn the skills necessary to deliver quality services in today’s complex and […]
- On Schedule
Managing Difficult Customer Situations (MDCS) Instructor-led trainingVIRTUAL CLASSROOM
Dealing with difficult customer situations can be extremely challenging. This HDAA Training day will give you an insight into the mechanics of difficult behaviours and how you can develop and implement simple yet effective strategies to better manage these situations. This is a non-certification course and as such does not have an exam. Cancellation […]
- On Schedule
ITIL® 4 Foundation Instructor-led trainingVIRTUAL CLASSROOM
This two-day course prepares you for the examination leading to the new Foundation Certificate In IT Service Management, a global certification, recognised in any country. Pre-requisites – The ITIL® 4 Foundation course has no pre-requisite requirements. For more information on the ITIL® 4 Foundation Course Cancellation and Transfer Policy PLEASE NOTE: This course is real time […]
- On Schedule
HDI® Support Centre Analyst (SCA) Instructor-led trainingVIRTUAL CLASSROOM
Help desk professionals and support centre analysts provide front-line support and act as the primary contact for customers. It is important that these service desk professionals provide the highest quality customer care with every interaction. This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. […]
- On Schedule
HDI® Customer Service Representative (CSR) Instructor-led trainingVIRTUAL CLASSROOM
This course includes the HDI certification exam. This certification verifies that customer service professionals are knowledgeable in the skills and techniques required to provide exceptional customer service and support in both support center and call center environments. It ensures they understand how to assess customer needs while exceeding their expectations. Frontline customer service representatives interact […]
- On Schedule
HDI® Support Center Manager (SCM) Instructor-led trainingVIRTUAL CLASSROOM
Support Center Manager training explores how the support centre’s strategy drives everything the support centre does: service delivery, infrastructure implementation, operational processes, workforce management, and support centre marketing. This certification verifies that the support centre manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a […]
August 2026
- On Schedule
HDI® Knowledge-Centered Service Principles (KCSP) Instructor-led trainingVIRTUAL CLASSROOM
This Knowledge Management best-practices course will provide support centre supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Service that creates and maintains knowledge as a by-product of the incident management process. What You Will Learn […]
No event found!