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Course Schedule
Events for November
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15th
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Events for November
16th
Start from: November 16, 2026 - 9:00 am
End at: November 17, 2026 - 5:00 pm
HDI® Support Centre Analyst (SCA) Instructor-led trainingVIRTUAL CLASSROOM
Local Date: Nov 15 - 16 2026 |
Local Time: 5:30 pm - 8:30 am
Virtual Classroom
9:00 am - 5:00 pm
HDI® Customer Service Representative (CSR) Instructor-led trainingVIRTUAL CLASSROOM
Local Date: Nov 15 - 16 2026 |
Local Time: 5:30 pm - 1:30 am
Virtual Classroom
Events for November
17th
Start from: November 16, 2026 - 9:00 am
End at: November 17, 2026 - 5:00 pm
HDI® Support Centre Analyst (SCA) Instructor-led trainingVIRTUAL CLASSROOM
Local Date: Nov 16 - 17 2026 |
Local Time: 8:30 am - 1:30 am
Virtual Classroom
Events for November
18th
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19th
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Events for November
20th
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21st
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22nd
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23rd
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24th
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25th
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Events for November
26th
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27th
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28th
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Events for November
29th
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Events for November
30th
Start from: November 30, 2026 - 9:00 am
End at: December 1, 2026 - 5:00 pm
HDI® Desktop Advanced Support Technician (DAST) Instructor-led trainingVIRTUAL CLASSROOM
Local Date: Nov 29 - 30 2026 |
Local Time: 5:30 pm - 8:30 am
Virtual Classroom
Events for December
1st
Start from: November 30, 2026 - 9:00 am
End at: December 1, 2026 - 5:00 pm
HDI® Desktop Advanced Support Technician (DAST) Instructor-led trainingVIRTUAL CLASSROOM
Local Date: Nov 30 2026 - Dec 01 2026 |
Local Time: 8:30 am - 1:30 am
Virtual Classroom
Events for December
2nd
Start from: December 2, 2026 - 9:00 am
End at: December 3, 2026 - 5:00 pm
HDI® Support Centre Analyst (SCA) Instructor-led trainingVIRTUAL CLASSROOM
Local Date: Dec 01 - 02 2026 |
Local Time: 5:30 pm - 8:30 am
Virtual Classroom
9:00 am - 5:00 pm
HDI® Customer Service Representative (CSR) Instructor-led trainingVIRTUAL CLASSROOM
Local Date: Dec 01 - 02 2026 |
Local Time: 5:30 pm - 1:30 am
Virtual Classroom
Events for December
3rd
Start from: December 2, 2026 - 9:00 am
End at: December 3, 2026 - 5:00 pm
HDI® Support Centre Analyst (SCA) Instructor-led trainingVIRTUAL CLASSROOM
Local Date: Dec 02 - 03 2026 |
Local Time: 8:30 am - 1:30 am
Virtual Classroom
Events for December
4th
9:00 am - 5:00 pm
Managing Difficult Customer Situations (MDCS) Instructor-led trainingVIRTUAL CLASSROOM
Local Date: Dec 03 - 04 2026 |
Local Time: 5:30 pm - 1:30 am
Virtual Classroom
November 2026
On Schedule
HDI® Support Centre Analyst (SCA) Instructor-led trainingVIRTUAL CLASSROOM
Help desk professionals and support centre analysts provide front-line support and act as the primary contact for customers. It is important that these service desk professionals provide the highest quality customer care with every interaction. This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. […]
- On Schedule
HDI® Customer Service Representative (CSR) Instructor-led trainingVIRTUAL CLASSROOM
This course includes the HDI certification exam. This certification verifies that customer service professionals are knowledgeable in the skills and techniques required to provide exceptional customer service and support in both support center and call center environments. It ensures they understand how to assess customer needs while exceeding their expectations. Frontline customer service representatives interact […]
- On Schedule
HDI® Desktop Advanced Support Technician (DAST) Instructor-led trainingVIRTUAL CLASSROOM
Welcome to the HDI Desktop Advanced Support Technician (HDI-DAST) certification course. In this 2-day course, participants will learn the skills necessary to deliver quality services in today’s complex and evolving support environment. The HDI® Desktop Advanced Support Technician (DAST) certification course, participants will learn the skills necessary to deliver quality services in today’s complex and […]
December 2026
- On Schedule
HDI® Support Centre Analyst (SCA) Instructor-led trainingVIRTUAL CLASSROOM
Help desk professionals and support centre analysts provide front-line support and act as the primary contact for customers. It is important that these service desk professionals provide the highest quality customer care with every interaction. This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. […]
- On Schedule
HDI® Customer Service Representative (CSR) Instructor-led trainingVIRTUAL CLASSROOM
This course includes the HDI certification exam. This certification verifies that customer service professionals are knowledgeable in the skills and techniques required to provide exceptional customer service and support in both support center and call center environments. It ensures they understand how to assess customer needs while exceeding their expectations. Frontline customer service representatives interact […]
- On Schedule
Managing Difficult Customer Situations (MDCS) Instructor-led trainingVIRTUAL CLASSROOM
Dealing with difficult customer situations can be extremely challenging. This HDAA Training day will give you an insight into the mechanics of difficult behaviours and how you can develop and implement simple yet effective strategies to better manage these situations. This is a non-certification course and as such does not have an exam. Cancellation […]
- On Schedule
HDI® Knowledge-Centered Service Principles (KCSP) Instructor-led trainingVIRTUAL CLASSROOM
This Knowledge Management best-practices course will provide support centre supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Service that creates and maintains knowledge as a by-product of the incident management process. What You Will Learn […]
- On Schedule
HDI® Knowledge-Centered Service Foundations (KCSF) Instructor-led trainingVIRTUAL CLASSROOM
Organizations that leverage knowledge and manage it effectively can reduce costly mistakes, accelerate the implementation of new ideas, and eliminate redundant work. A thriving knowledge management program, one that successfully captures, structures, and reuses information, is a vital component of top-performing companies and often provides them with a competitive advantage. In this course, you will […]
- On Schedule
ITIL® 4 Foundation Instructor-led trainingVIRTUAL CLASSROOM
This two-day course prepares you for the examination leading to the new Foundation Certificate In IT Service Management, a global certification, recognised in any country. Pre-requisites – The ITIL® 4 Foundation course has no pre-requisite requirements. For more information on the ITIL® 4 Foundation Course Cancellation and Transfer Policy PLEASE NOTE: This course is real time […]
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