ACGC has built solid relationships with some of the largest global certification bodies in the world. Our partnerships with these the companies is across disciplines that compliment each other, such as cyber security, IT Service Management, project management and business analysis.
Click on the logo below to see the certifications we have been accredited with.
Peoplecert
EXIN
Axelos
APMG
APMG accreditations
APMG (APM Group) International is the most reputable global accreditation and examination institute
APMG accredits organizations to deliver training courses and consultancy services for a broad range of professional certification schemes.
The AgilePM training and certification is based on the AgilePM Handbook, published by the Agile Business Consortium. The Handbook offers a practical and repeatable methodology that achieves an ideal balance between the standards, rigour and visibility required for good project management, and the fast-pace, change and empowerment provided by Agile.
Who is this certification for?
Practising project managers.
Agile team members looking to become Agile Project Managers .
Individuals pursuing the AgilePM Practitioner Certificate.
Main subjects
The underpinning philosophy and principles of Agile.
The lifecycle of an Agile project, including alternative configurations.
The products produced during an Agile project and their purpose.
The techniques used and their benefits and limitations.
The roles and responsibilities within an Agile project.
Exam Details
Duration:
40 minutes
Number of questions:
50 (Multiple Choice)
Pass mark:
50% – 25 marks required to pass (out of 50 available)
The AgilePM training and certification is based on the AgilePM Handbook, published by the Agile Business Consortium. The Handbook offers a practical and repeatable methodology that achieves an ideal balance between the standards, rigour and visibility required for good project management, and the fast-pace, change and empowerment provided by Agile.
Become an agile project leader with in-depth knowledge of agile principles.
What is required?
AgilePM Foundation certificate
Who is the Practitioner level for?
Certified Professionals AgilePM Foundation.
Agile team members who want to become Agile Project Managers.
What are the key things that you will learn?
How to apply a variety of agile practices to a project, for example, workshops, the MoSCoW technique to define project priorities, iterative development and modeling.
How to test, estimate and evaluate profit delivery in an Agile project.
Facilitation and support mechanisms within an Agile project.
The agile approach to manage and prioritize requirements.
Exam Details
Duration:
2.5 Hours.
Objective examination:
4 questions (20 points per question).
Pass mark:
40/80 points required to pass the exam (50%).
Open book:
Yes (only the official AgilePM manual is allowed).
Information Security Foundation based on ISO IEC 27001
EXIN IT Service Management Foundation based on ISO/IEC 20000:2018
EXIN Agile Scrum Product Owner Bridge
EXIN Agile Scrum Foundation
EXIN Agile Scrum Foundation
EXIN Agile Scrum Foundation offers professionals a unique certification that combines agile principles and scrum practices. The exam tests candidates on their understanding of key concepts and their application.
Who is this certification for?
Agile Scrum Foundation is designed to test a professional’s fundamental understanding of agile principles and scrum methodology. It is especially useful for those leading or participating in projects. This certification is especially interesting for professionals who work in areas including project management, software development, IT service management and business management.
The EXIN Agile Scrum Master is a unique certification that combines understanding of agile principles and applying scrum practices. It tests the competences required to facilitate, coach and enable a cross-functional team as a Scrum Master.
Who is this certification for?
The certification is suitable for professionals working in an Agile context and who have the ambition to facilitate a Scrum Team by assuming the role of a Scrum Master.
Main subjects
Agile Way of Thinking
Scrum Master Role
Agile Estimating, Planning, Monitoring and Control
EXIN Agile Scrum Product Owner tests a candidate’s skills and knowledge of Agile principles and Scrum practices specifically with the role of Product Owner in mind. This certification focuses on adopting Agile or Scrum in the workplace and taking on the role of Product Owner.
Who is this certification for?
Agile Scrum Product Owner focuses on bringing value to the customer and value for the business, through Agile project management techniques. This certification is especially suitable for professionals working in the areas of project management, software development, IT service management and business management.
Main subjects
Agile Way of Thinking
Product Owner role
Managing the Product Backlog
Complex Projects
Adding Value
Exam Details
Duration:
01 hour 30 minutes
Number of Questions:
40 (Multiple Choice)
Pass mark:
65%
Open book:
No
Training mandatory:
Yes
Electronic equipment allowed:
No
Level:
Advanced
ECTS Credits:
4
Available languages:
English
Requirements:
Successful completion of the EXIN Agile Scrum Product Owner exam.
Successful completion of an EXIN Accredited EXIN Agile Scrum Product Owner Training including Practical Assignments.
Knowledge of Scrum terminology, for instance through the EXIN Agile Scrum Foundation exam, is strongly recommended.
EXIN SIAM™ Foundation tests a candidate’s knowledge and understanding of the terminology and the core principles of SIAM. This certification covers subjects including the potential benefits, challenges, and risks of implementing Service Integration and Management.
Who is this certification for?
Service Integration and Management Foundation is aimed at professionals who want to implement SIAM methodology in their organization and in particular professionals who are already working with IT Service Management processes. It is also intended for providers that want to implement and manage Service Integration and Management models.
Main subjects
Introduction to Service Integration and Management
Service Integration and Management Implementation Roadmap
Service Integration and Management roles and responsibilities
Service Integration and Management practices
Processes to support Service Integration and Management
Service Integration and Management challenges and risks
Service Integration and Management and other practices
Exam Details
Duration:
01 hour
Number of Questions:
40 (Multiple Choice)
Pass mark:
65%
Open book:
No
Training mandatory:
N/a
Electronic equipment allowed:
No
Level:
Foundation
ECTS Credits:
2
Available languages:
English
Requirements:
A Service Integration and Management (SIAM™) Foundation training is the recommended preparation for the certification exam.
Also recommended is knowledge of IT Service Management terminology, for instance through the EXIN IT Service Management based on ISO/IEC 20000 certification.
This EXIN DevOps Foundation certification has been designed to give IT and business professionals basic knowledge and understanding of DevOps. Created as a stepping-stone to the EXIN DevOps Professional certification, this certification confirms understanding the origins of DevOps and the benefits of DevOps principles and practices for the organization.
Who is this certification for?
DevOps Foundation is ideal for IT and business professionals who want to understand DevOps and how their organization can benefit from its principles. This includes those who participate in a DevOps team and anyone engaged in information and technology management.
Information Security Foundation based on ISO IEC 27001
Information Security Foundation based on ISO IEC 27001
EXIN Information Security Foundation is a relevant certification for all professionals who work
with confidential information. It tests the understanding of concepts and value of information security as well as the threats and risks.
Who is this certification for?
This foundation-level certification is suitable for all professionals who deal with information, especially confidential information. Moreover, it creates a solid basis to pursue a higher level certification on the subject of Information Security. Entrepreneurs or small business owners who need a basic understanding of the subject also benefit from Information Security Foundation.
EXIN IT Service Management Foundation based on ISO/IEC 20000:2018
EXIN IT Service Management Foundation based on ISO/IEC 20000:2018
EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 tests a candidate’s fundamental knowledge of key information and concepts of ITSM. The emphasis is placed on the service management system (SMS) and service management processes. Specifically the core concepts and basic terminology of ITSM based on ISO/IEC 20000:2018.Who is this certification for?
This foundation-level certification is suitable for all professionals who deal with information, especially confidential information. Moreover, it creates a solid basis to pursue a higher level certification on the subject of Information Security. Entrepreneurs or small business owners who need a basic understanding of the subject also benefit from Information Security Foundation.
EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 is intended for everyone playing a role or having an interest in service management.
EXIN Agile Scrum Product Owner Bridge has been developed for candidates who already hold the EXIN Agile Scrum Master certificate. The bridge enables professionals to acquire Product Owner certification without unnecessarily repeating content tested in the Agile Scrum Master exam.
Who is this certification for?
Agile Scrum Product Owner Bridge focuses on bringing value to the customer and value for the business, through Agile project management techniques. This certification is especially suitable for Scrum Masters who are interested in taking on the Product Owner role.
Main subjects
Agile Way of Thinking
Product Owner role
Managing the Product Backlog
Complex Projects
Adding Value
Exam Details
Duration:
45 minutes
Number of Questions:
20 (Multiple Choice)
Pass mark:
65%
Open book:
No
Training mandatory:
Yes
Electronic equipment allowed:
No
Level:
Advanced
ECTS Credits:
4
Available languages:
English
Requirements:
EXIN Agile Scrum Master Certificate
Successful completion of the EXIN Agile Scrum Product Owner Bridge exam
AXELOS is a joint venture set up in 2014 by the Government of the United Kingdom and Capita, to develop, manage and operate qualifications in best practice, in methodologies formerly owned by the Office of Government Commerce.
ITIL® 4 Specialist: Sustainability in Digital & IT
ITIL® Specialist : Create, Deliver & Support (CDS)
ITIL® 4 Specialist: Drive Stakeholder Value (DSV)
ITIL® 4 Specialist: High-velocity IT (HVIT)
ITIL® 4 Strategist: Direct, Plan and Improve (DPI)
ITIL® 4 Leader: Digital and IT Strategy (DITS)
ITIL® 4 Managing Professional Transition (MPT)
RESILIA® Practitioner
ITIL® 4 Foundation
ITIL® 4 Foundation
ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT Service Management.
This Foundation course will guide you through the seven fundamental principles of ITIL, and will teach you the general terminology used.
ITIL® 4 is built on Best Practice which provides a practical and flexible approach to drive the world of digital transformation to embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.
Target Audience
The ITIL® (4) Foundation course targets candidates in the IT and business domains who wish to take first steps into service management. Previous candidate that are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4 will also benefit.
This course and the related certification can be beneficial for the following roles:
IT Service Management
Operations and Incident management
IT Change & Release management
IT Supplier & Vendor management
Business Analysis and Design
Business analysts & Service desk analysts
What I will learn?
An Introduction to ITIL®
Concepts of service management
Adopt and adapt service management (Guiding Principles)
The 34 ITIL practices, with a primary focus on 18 of these
Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value
The ITIL Specialist: Acquiring & Managing Cloud Services module is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions.
Please note: there are no formal pre-requisites for studying Acquiring & Managing Cloud Services. The relevant key concepts from the ITIL 4 framework will be covered as part of the module, making it accessible to anyone interested in gaining critical skills in this area.
The target audience for this course is:
C-level (and aspiring C-level)
Cloud architects and cloud consultants
Procurement and Capture Managers considering procuring cloud services
individuals continuing of their journey in service management
ITSM managers and aspiring ITSM managers
managers of all levels involved in shaping direction and strategy or developing a continually improving team
existing ITIL qualification holders wishing to develop their knowledge.
The course will help you to:
Analyze available solutions and potential benefits using a vendor-neutral approach
Effectively Identify, select and deliver optimized cloud services
Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework.
Adopt a customer-focused end-to-end cloud procurement user journey.
Exam Details
Duration:
90 minutes
Multiple choice:
40 questions
Pass mark:
Get 26 questions correct (65%) to pass the exam.
Open book:
No
Electronic equipment allowed:
No
Level:
N/A
Available languages:
English
Requirements:
The candidate must have attended an accredited training course.
ITIL® 4 Specialist: Sustainability in Digital & IT
ITIL® Specialist: Sustainability in Digital & IT (SDIT)
The ITIL Specialist: Sustainability in Digital & IT module is for anyone looking to understand the role IT and digitally enabled services have in relation to the environment, whilst exploring opportunities to positively impact it.
Please note: there are no pre-requisites for studying the Sustainability in Digital & IT module. The relevant key concepts from the ITIL 4 framework will be covered as part of the module, making it accessible to anyone interested in gaining critical skills in this area.
The course will help you to:
Understand how to use the ITIL guiding principles to deliver value by creating sustainable digitally enabled products and services
Effectively address VUCA challenges through sustainable strategies, procurement, products and practices.
Obtain a practical grounding in the key principles of sustainability
Conduct a full cost benefit analysis identifying potential risks and opportunities using best practice guidance.
Target audience:
IT/Digital/Service Strategists
Service Designers/Architects
Product/Service Managers
ITSM Managers and aspiring ITSM Managers
Managers of all levels involved in shaping direction and strategy or developing a continually improving team
Existing ITIL qualification holders wishing to develop their knowledge.
Certification
The sustainability certification is based on of the two assessment types described. A candidate must successfully pass both the multiple-choice exam and the practical assignments to achieve the certification. Successful fulfilment of the practical assignments is a prerequisite for the MCQ exam as described in the table below.
Scenario
MCQ Exam
Practical Assignments
Next steps
Passed
Passed
If the other prerequisites that are required by the syllabus are fulfilled, the candidate is issued a Sustainability in Digital and IT certificate
Failed
Passed
The candidate should rebook and pass the exam to gain the certification
N/A
Failed
The candidate should be assigned an individual written assignment(s) and achieve the passing score in the practical assignments before taking the exam
Failed
Failed
The candidate should repeat the training and the exam to gain the certification
Case Study Details
Question types
Assignment
All four assignments are based on a case study which describes two companies engaged in a service relationship. All assignments address between one and two assessment criteria.
Materials allowed
Any
This is an ‘open book’ assessment. Any available materials are allowed to be used during the assignments, including the ITIL 4: Sustainability in Digital & IT publication.
Exam duration
Variable
(if group work) Four assignments of 60 minutes
(if individual work) Four individual written assignments of 60 minutes each in individual format.
Number of marks
32 marks
Number of assignments: 4 Marks: Each assignment is worth 8 marks. There are 32 marks available. There is no negative marking.
Pass mark
24 marks
75% or higher – a raw score of 24 marks or above.
MCQ Exam Details
Duration:
60 minutes
Multiple choice:
35 questions
Pass mark:
Get 23 questions correct (65%) to pass the exam.
Open book:
No
Electronic equipment allowed:
No
Level:
N/A
Available languages:
English
Requirements:
The candidate must have attended an accredited training course.
ITIL® Specialist : Create, Deliver & Support (CDS)
ITIL® Specialist – Create, Deliver & Support (CDS)
The ITIL® Specialist – Create, Deliver & Support (CDS) is one of five courses needed to achieve ITIL 4’s Managing Professional (MP) designation.
The ITIL® Create, Deliver and Support course covers the core service management activities and expands beyond the current scope of ITIL v3 to cover the ‘creation’ of services.
Target Audience
This course is aimed at IT service management practitioners who are seeking to obtain the ITIL Managing Professional (MP) designation, and/or responsible for the operation of IT-enabled and digital services and for end-to-end support and delivery.
The ITIL 4 Specialist: Drive Stakeholder Value (DSV) course is designed to provide IT practitioners with an understanding of the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. This course covers key topics such as SLA design, multi supplier management, communication, relationship management, Customer Experience (CX) and User Experience (UX) design, customer journey mapping, and more.
This three-day course covers all types of engagement and interaction between a service provider and its customers, users, suppliers, and partners. It leads organisations on a service journey in their service provider and consumer roles, supporting effective interaction and communication.
The ITIL 4 DSV course is part of the ITIL 4 Managing Professional (MP) stream, which provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows.
This course includes a digital copy of the ITIL DSV Official Guidance handbook, containing practical material for reference back in the workplace.
The course will help you to:
effectively manage key stakeholders
build trusted relationships
shape customer demand
embed effective design thinking
optimize user experience and customer experience.
Exam Details
Duration:
90 minutes
Multiple choice:
40 questions
Pass mark:
28 out of 40 marks required to pass (70%)
Open book:
No
Electronic equipment allowed:
No
Level:
Intermediate
Available languages:
English
Requirements:
An ITIL 4 Foundation certification is a pre-requisite for studying Drive Stakeholder Value.
The ITIL 4 Specialist: High Velocity IT (HVIT) course is designed to enable practitioners to explore the ways in which digital organisations and digital operating models function in high velocity environments. It will help aspiring organisations to operate in a similar way to successful digitally-native organisations. This course addresses the specifics of digital transformation and helps organisations to evolve towards a convergence of business and technology, or to establish a new digital organisation.
This course includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing, focusing on rapid delivery of products and services to obtain maximum value.
You should use this course as a tool to improve how you and your coworkers:
Provide products and services
Continually raise your standards of work
Trust and are trusted
Accept ambiguity and uncertainty
Commit to continual learning
WHAT YOU’LL LEARN
The purpose of the ITIL 4 HVIT course is to provide candidates with an understanding of:
concepts regarding the high velocity nature of the digital enterprise, including the demand it places on IT
the digital product lifecycle in terms of the ITIL operating model
the importance of the ITIL guiding principles and other fundamental concepts for delivering high velocity IT
how to contribute to achieving value with digital products
Exam Details
Duration:
90 minutes
Multiple choice:
40 questions
Pass mark:
28 out of 40 marks required to pass (70%)
Open book:
No
Electronic equipment allowed:
No
Level:
Intermediate
Available languages:
English
Requirements:
an ITIL 4 Foundation certification is a pre-requisite for studying High-velocity IT.
ITIL® 4 Strategist: Direct, Plan and Improve (DPI)
ITIL® 4 Strategist: Direct, Plan and Improve Certification
The ITIL 4 Strategist: Direct, Plan and Improve (DPI) course is designed to provide IT practitioners with an understanding of service quality and improvement methods, enabling them to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.
The ITIL 4 DPI course is common to both ITIL 4 streams: Managing Professional and Strategic Leader.
The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows
The Strategic Leader (SL) stream recognises the value of ITIL, not just for IT operations, but for all digitally-enabled services
This course includes a digital copy of the ITIL DPI Official Guidance handbook, containing practical material for reference back in the workplace.
WHAT YOU’LL LEARN
The purpose of the ITIL 4 DPI course is to provide candidates with an understanding of:
the key concepts of Direct, Plan and Improve
the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
how to use the key principles and methods of continual improvement for all types of improvements
how to use the key principles and methods of Organisational Change Management to direction, planning and improvement
how to use the key principles and methods of measurement and reporting in directing, planning and improvement
how to direct, plan and improve value streams and practices
how to manage risks in an effective way during direction, planning, and improvement
how to manage portfolios and make effective decisions
how to develop an effective business case
how to direct strategies and actions through Governance, Risk, and Compliance (GRC)
how to develop meaningful, detailed value stream maps (VSM)
continual improvement of the service value chain and practices
Exam Details
Duration:
90 minutes
Multiple choice:
40 questions
Pass mark:
28 out of 40 marks required to pass (70%)
Open book:
No
Electronic equipment allowed:
No
Level:
Intermediate
Available languages:
English
Requirements:
An ITIL 4 Foundation certification is a pre-requisite for studying Direct, Plan and Improve.
The ITIL 4 Leader Digital & IT Strategy (DITS) training course focuses on the importance and challenges of creating an appropriate digital strategy to enable the success of businesses and how it can (and should) be integrated to the IT strategy and aligned with the wider organization’s goals.
It explores the use of ITIL framework to support organizations in their digital transformation journey by providing a structured and flexible approach for addressing service management challenges and utilizing the potential of modern technology to get the most value from digital technology.
The ITIL 4 DITS training course also adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to the very strategic level among companies and business leaders.
LEARNING OUTCOMES
Demonstrate the use of ITIL Guiding Principles in Digital and IT Strategy decisions and activities
Understand how to leverage digital strategy to react to digital disruption
Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value
Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
Understand strategic approaches made possible by digital and information technology to achieve customer / market relevance and operational excellence
Understand the risks and opportunities of Digital and IT Strategy
Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
WHO SHOULD ATTEND?
This course is aimed at IT leaders and managers of all levels of the organization who are seeking to obtain the ITIL Managing Professional (MP) designation or the ITIL Strategic Leader (SL) designation, and/or who are involved in shaping IT direction and strategy.
Exam Details
Duration:
60 minutes
Multiple choice:
30 questions
Pass mark:
21 out of 30 marks required to pass (70%)
Open book:
No
Electronic equipment allowed:
No
Level:
Intermediate
Available languages:
English
Requirements:
An ITIL 4 Foundation certification is a pre-requisite for studying Digital and IT Strategy.
The ITIL 4 Managing Professional Transition qualification is intended to allow candidates of the previous iteration of ITIL the opportunity for a straightforward transition to ITIL 4 in order to achieve the designation of ITIL 4 Managing Professional. It shall also provide candidates with an understanding of the new ITIL 4 Foundation concepts and definitions, including the key differences between the previous iteration of ITIL and ITIL 4 and how they can be practically applied. Finally, it is intended to provide candidates with an understanding of the key elements from each of the four ITIL Managing Professional (MP) modules: Create, Deliver & Support, Drive Stakeholder Value, High Velocity IT, and Direct, Plan & Improve, as well as ITIL 4 Foundation.
The purpose of the ITIL 4 Managing Professional Transition Examination is to assess whether the candidate can demonstrate sufficient understanding and practical application of the concepts covered in the following ITIL 4 Core publications to be awarded the designation ITIL 4 Managing Professional:
ITIL 4 Foundation: to introduce readers to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts
Create, Deliver and Support (CDS): to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools
Drive Stakeholder Value (DSV): to provide the candidate with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts
High Velocity IT (HVIT): to provide the candidate with an understanding of the ways in which digital organizations and digital operating models function in high velocity environments
Direct, Plan and Improve (DPI): to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.
The purpose of the Practitioner certification is to help you understand what effective cyber resilience looks like and the risks and issues that can easily affect cyber resilience. You will understand how to get the best balance of risk, cost, benefits and flexibility within an organization.
Target Audience
The certification is aimed at professionals with responsibility for IT and security functions or risk and compliance operations within an organization.
Other core business areas including HR, Finance, Procurement, Operations and Marketing, will also benefit from having cyber resilience expertise within their teams.
The RESILIA Practitioner certification teaches you the practical skills needed to apply effective and beneficial cyber resilience, building on the understanding and demonstration of cyber resilience provided by the RESILIA Foundation certification.
Exam Details
Duration:
135 minutes’
Question and answer:
50 questions per paper
Pass mark:
30 marks required to pass (approx. 60%)
Open book:
No
Electronic equipment allowed:
No
Level:
Practitioner
Available languages:
English
Requirements:
you must hold a current RESILIA Foundation certificate.
