IT Major Incident Management Best Practice Training (MIM)

ITIL® defines major incidents as incidents of highest impact, resulting in significant disruption to the business.

This can mean different things to different organizations, but ultimately it depends on business goals and objectives and is defined by each organization individually.

They demand our urgent and focused attention not only when they occur but in planning activities well ahead of time.

This one day training will help you to determine how to define and detect a major incident, look at the process flow of a major incident, explore ways of taking ownership, and the importance of communication while always working towards a speedy resolution.

Topics covered include:

• When is an incident a major incident?
• Major Incident Process Flow
• What role could other ITSM Processes play in a Major Incident?
• Roles and Responsibilities of other processes and functions
• Communication
• What happens after the Incident?
• And More

Who should attend:

• IT Managers and Exec
• Service Delivery Managers
• Service Level Managers
• Service Desk Managers
• Incident Managers
• IT Service Continuity Managers
• Team Leaders and Analysts

 

PLEASE NOTE:
This course is real time instructor- led but held VIRTUALLY so all you need is a computer or laptop with internet capabilities. A headphone/speaker is also recommended if you have them available.

Venue:	VIRTUAL Instructor-Led Course
Starting:	5:30 PM
Ending:	6:30 PM
Email Enquiries:	support@acgc.com.au