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ITIL® 5 Foundation eLearning with Exam

The ITIL 5 Update and Evolution The framework’s major update reflects a deliberate evolution to support modern technologies, data-driven decision-making, automation, artificial intelligence (AI), and contemporary ways of working.

  • eLearning
  • Certification
4.8 Course Rating
Rated 4.8 out of 5

Self-Paced
eLearning

Exam Voucher
Included

PDF Booklet
Included

AUD$ 855 AUD$ 1,299
Enrollment validity: Lifetime
  • Level
    Beginner
  • Last Updated
    October 23, 2026
We operate in a highly dynamic digital era characterized by rapid advancements in modern technologies, data-driven decision-making, automation, and artificial intelligence. This increasingly fast-paced and complex environment requires organizations to be more agile, adopt contemporary ways of working, and effectively navigate digital transformation to succeed.
ITIL 5, through its framework, helps organizations connect and align these different challenges. It establishes a common language for effective practice and provides the guidance needed to co-create value through digital product and service management. This makes it relevant not only to traditional ITSM professionals but to a wider range of professionals working with digital products and services in the modern world.
 
This course is an eLearning course.

What I will learn?

  • A Broader Scope: A conceptual shift from traditional IT service management to a wider view of digital product and service management.
  • The ITIL Value System (VS): This updated core model represents how all components and activities of an organization work together to facilitate value creation specifically through digital products and services.
  • The ITIL Product and Service Lifecycle: The framework introduces a non-linear, iterative lifecycle consisting of eight key activities: discover, design, acquire, build, transition, operate, deliver, and support.
  • Modern Strategic Focus: The update formally incorporates contemporary strategic elements into the framework, including User Experience (UX), Customer Experience (CX), digital experience, and sustainability.
  • AI Integration: ITIL 5 introduces dedicated guidance on Artificial Intelligence, explaining how AI (including GenAI and Agentic AI) can assist in product development, process automation, and value chain activities, supported by a new ITIL AI Capability Model.
  • Alignment with Other Frameworks: The updated framework explicitly outlines how it complements and collaborates with other modern methodologies like DevOps and PRINCE2 throughout the product and service development lifecycle.

Course Curriculum

ITIL® 5 Foundation Introduction

  • ITIL® 5 Foundation Introduction
    21:05

Course Modules

Mock Exams

AXLE Car Hire Scenarios

Appendix

Syllabus

Take the exam and get certified!

About The Instructor

Scott Tunn

Material Includes

  • 1x Exam Voucher
  • eLearning Course
  • Digital Study Materials
  • Lessons
  • Mock Exams

Requirements

  • There are no pre-requisites for this course, however it is assumed that course participants are working or have worked in an IT environment or equivalent.
Categories ITIL

Target Audience

  • All levels of support personnel within an IT service delivery organisation:
  • IT Managers
  • Change Managers
  • Problem Managers
  • Service Level Managers
  • Operations Managers
  • Service Desk Supervisors
  • Support Team Leaders
  • Account Managers who interact between the business and IT
  • We can also deliver and customize this training course for larger groups – saving your organization time, money and resources. For more information, please contact us on 0429 003 500.
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