Course Content
Introduction
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ITIL® 4 Foundation introduction
21:05
Course Modules
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Module 1: Concepts of Service Management
22:50
Module 2: Adopt and adapt Service Management
40:34
Module 3: Four dimensions of Service Management
12:51
Module 4: The SVS
11:23
Module 5: The SVC
20:29
Module 6: The ITIL Practices
30:01
Module 7 ITIL® Practices in detail
29:18
End of Module Revision
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Module 1 revision
08:00
Module 2 revision
08:00
Module 3 revision
06:00
Module 4 revision
05:00
Module 5 revision
06:00
Module 6/7 revision
12:00
Interactive Quiz
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Module 1 – 7 interactive quiz (Added Jan 2020)
01:30:00
Champions Quiz Challenge
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Champions and how to access
Mock Exams
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(Old mock exams) ITIL® 4 Foundation Mock Exam 1 + 2
02:00:00
(Latest) ITIL® 4 Foundation Mock Exam 1 V1.4
01:00:00
(Latest) ITIL® 4 Foundation Mock Exam 2 V1.2
01:00:00
AXLE Car Hire Scenarios
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AXLE Car hire – Role play script
01:35:00
Appendix
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Appendix A-D Updated 14/07/2022
03:00:00
Syllabus
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ITIL 4 Foundation Candidate Syllabus
00:00
Take the exam and get certified!
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Buy and take your exam today!
00:00
Exam walk through, what to do and what not to do
15:07
ITIL® 4 Foundation eLearning with Exam
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