ITIL® 4 DPI – Direct Plan and Improve eLearning with Exam

This course provides the practical skills necessary to create a ‘learning and improving’ IT organisation, with a strong and effective strategic direction.

4.7 Course Rating
Course Content Duration: 24h


Exam Voucher

PDF Booklet

AUD$ 1,099 AUD$ 1,200
Enrollment validity: Lifetime
ITIL Accredited Training Organization PeopleCert Axelos ACGC

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Course Materials Include

  • Digital-PDF
  • Videos
  • Slides
  • Mock Exams

ITIL® 4 Direct Plan and Improve (DPI) is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. It is also a pre-requisite for the designation of ITIL 4 Strategic Leader, which assesses the candidate’s ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.

In addition to the course, we offer a rich learning experience that helps the participants understand ITIL® 4 and relate ITIL to their own work environment. This learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and assessment tools such as the award-winning Champions® platform.

At the end of the course, you will:

  • Understand the key concepts of direct, plan & improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of GRC and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices

The course is made up of 12 modules, and is broken down as follows:

Course Outline:

Module 1: Course introduction

Module 2: Core concepts of DPI

Module 3: DPI through service value chain and guiding principles

Module 4: Role of direction in strategy management

Module 5: Implementation of strategies

Module 6: Introduction to assessment and planning

Module 7: Assessment and planning through VSM

Module 8: Measurement, reporting, and continual improvement

Module 9: Measurements and continual improvement through dimensions and SVS

Module 10: OCM principles and methods

Module 11: Communication principles and methods

Module 12: SVS development using four dimensions

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

This course is provided by our courseware provider ACGC.  Accreditation can be found here.

Copyright © AXELOS Limited 2019. All rights reserved. Material is reproduced under licence from AXELOS. Copyright © ACGC 2022 unless otherwise stated.

What I will learn?

  • The ITIL 4 Strategist: Direct, Plan and Improve module is for anyone who needs to align their team’s objectives to the organizational strategy. It also provides guidance on embedding continual improvement into the organizational culture. Direct, Plan and Improve helps with planning work, improving products, and managing change.
  • The course will help you to:
  • drive and manage effective organizational change
  • encourage a culture of continual improvement
  • facilitate decision-making
  • support change management
  • minimize disruption
  • innovate while remaining compliant

Course Curriculum


  • Introduction

Course Modules

Course Syllabus

Appendix A

Glossary of Terms

Mock Exams

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About The Instructor


  • Please note: an ITIL 4 Foundation certification is a pre-requisite for studying Direct, Plan and Improve.
Categories ITIL

Target Audience

  • ITSM managers and aspiring ITSM managers
  • Managers of all levels involved in shaping direction and strategy or developing a continually improving team
  • Existing ITIL qualification holders wishing to develop their knowledge