ITIL® 4 Direct Plan and Improve (DPI) is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. It is also a pre-requisite for the designation of ITIL 4 Strategic Leader, which assesses the candidate’s ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.

In addition to the course, we offer a rich learning experience that helps the participants understand ITIL® 4 and relate ITIL to their own work environment. This learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and assessment tools such as the award-winning Champions® platform.

At the end of the course, you will:

• Understand the key concepts of direct, plan & improve
• Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
• Understand the role of GRC and know how to integrate the principles and methods into the service value system
• Understand and know how to use the key principles and methods of continual improvement for all types of improvements
• Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
• Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
• Understand and know how to direct, plan and improve value streams and practices

The course is made up of 12 modules, and is broken down as follows:

Course Outline:

Module 1: Course introduction

Module 2: Core concepts of DPI

Module 3: DPI through service value chain and guiding principles

Module 4: Role of direction in strategy management

Module 5: Implementation of strategies

Module 6: Introduction to assessment and planning

Module 7: Assessment and planning through VSM

Module 8: Measurement, reporting, and continual improvement

Module 9: Measurements and continual improvement through dimensions and SVS

Module 10: OCM principles and methods

Module 11: Communication principles and methods

Module 12: SVS development using four dimensions

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

This course is provided by our courseware provider ACGC.  Accreditation can be found here.

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