ITIL® 4 Create, Deliver, Support eLearning with Exam
The ITIL® Specialist – Create, Deliver & Support (CDS) is one of five courses needed to achieve ITIL 4’s Managing Professional (MP) designation.
The ITIL® Create, Deliver and Support course covers the core service management activities and expands beyond the current scope of ITIL v3 to cover the ‘creation’ of services.
- eLearning
- Certification
4.8 Course Rating
4.8/5
Self-Paced
eLearning
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PDF Booklet
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The course agenda covers the following ITIL® 4 practices to help you understand the major factors that contribute to the successful creation, delivery, and support across ITIL’s new service value system (SVS) business model:
- Service design price and orchestration
- Software development and management
- Deployment management
- Release management
- Service validation and testing
- Change enablement
- Ensuring stakeholder satisfaction
- Service Desk
- Incident management – detection and resolution
- Problem management
- Knowledge management
- Service level management
- Monitoring and event management
LEARNING OUTCOMES
- Understand how to plan and build a service value stream to create, deliver, and support services:
- Learn the concepts and challenges that relate to organizational structure, team capabilities, roles, and culture across the SVS
- Understand the value of positive communications
- Understand the planning and management of resources in the SVS
- Understand the value and use of IT across the SVS
- Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams:
- Learn how to design, develop, and transition a value stream using ITIL practices
- Learn how to better provide user support using ITIL practices
- Learn how to create, deliver, and support services:
- Discover how to prioritize, structure, and coordinate work and activities
- Understand buy versus build considerations, sourcing options, and service integration management (SIAM)
Course Curriculum
Introduction
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Introduction
21:05
