ITIL® 5 Foundation eLearning with Exam

What Will You Learn?

• A Broader Scope: A conceptual shift from traditional IT service management to a wider view of digital product and service management.
• The ITIL Value System (VS): This updated core model represents how all components and activities of an organization work together to facilitate value creation specifically through digital products and services.
• The ITIL Product and Service Lifecycle: The framework introduces a non-linear, iterative lifecycle consisting of eight key activities: discover, design, acquire, build, transition, operate, deliver, and support.
• Modern Strategic Focus: The update formally incorporates contemporary strategic elements into the framework, including User Experience (UX), Customer Experience (CX), digital experience, and sustainability.
• AI Integration: ITIL 5 introduces dedicated guidance on Artificial Intelligence, explaining how AI (including GenAI and Agentic AI) can assist in product development, process automation, and value chain activities, supported by a new ITIL AI Capability Model.
• Alignment with Other Frameworks: The updated framework explicitly outlines how it complements and collaborates with other modern methodologies like DevOps and PRINCE2 throughout the product and service development lifecycle.